The Best Results, Period
With incomingservicecalls.com, you will get the most professional service and the best results. Our expert CSRs are sure to exceed your expectations, doing more than other call center.
Since 1990 we've provided the highest quality of service.
We have been an innovator and industry leader for more than 25 years.
Sterling Partners was founded in August of 1990 by Tom Massengale. Tom has more than 35 years of automotive service and marketing experience. In 1995 Tom developed the first-ever website that managed the CSI follow-up call process from end to end. This was revolutionary considering that all follow-up calls had been made from paper repair orders and in 1995 most dealership didn't even have a website yet.
In 2005 we began taking phone calls from dealerships to schedule service appointments. We started with 1 dealer using Xtime and have progress to dealers in multiple time zones and use virtually every scheduling system available. We can scale up to use a new scheduling system.
In 2007 we developed a state-of-art call center system. Our call center system allow us to customize each dealership as if we are actually sitting in that store.
Tom is a well known speaker on the subject of dealership service BDCs and has spoken to groups around the US including the Chicago Dealers Association and BMW of North America.