Sterling Partners Limited

Think of BackStop® as a battery backup system for your incoming phone calls to schedule service appointments.  You will simply put our phone number at the end of the longest line or as an extension from your main switchboard.  When a call comes in it will go to your internal service scheduling first and then if no one can answer the call the customer will roll out to us.  By using our IVR system we can answer the call as if we are at your dealership, schedule the appointment and notify you that you have a customer coming in for service.  This is an excellent way for your service department to catch all phone calls no matter what time of day or how busy your staff is when calls come in.

 

If you do a phone blitz, auto call or marketing mailer for service specials you may get a high volume of calls in a short period of time.  With BackStop® you will never have to worry about missing calls and wasting money on marketing that results in calls not being answered.  Check our Case Studies page for a couple of examples of how BackStop® has helped our dealers. 

 

If your dealership is not open on Saturday BackStop® is a great way to catch calls, schedule appointments and have those customers be in on a Monday.  The average dealership gets about 25% of the daily call volume on a Saturday.  Those are calls that may not currently be converted into scheduled service appointments, we can do that for you.