call text email
Our one-stop integrated solution allows you to select the type of customers you want to market to and select the communication type based on the customers opt in. We then design and deploy through the communication channel a targeted message to those customers. These messages will generate inbound phone traffic to our call center, we will schedule a service appointment while giving each customer a drive-train specific menu presentation. If the customer chooses the additional items the appointment, along with the service(s) selected, will be pushed into the DMS for scheduling and to start a repair order.
We can tailor both live and auto calls to your specific needs and we are in compliance with all Federal regulations. Our auto call system has a call transfer feature that allows us to communicate with the customer and they can press 1 on their phone to be transferred to our scheduling center. The auto call system has a 98% accuracy rate for answering machine detection.
Text messages can be sent to a targeted list of customers that have opt in for this communication. Our text messages are true SMS with 160 characters. We can include a unique 800# that will display on the customers phone and then they can click-to-dial that number and be contacted to our call center for a service reservation.